Support For Sense Home Energy Monitors

Our mission is to get energy saving tools into the hands of as many people as possible. We’ve found that the most effective way to do this is by offering the Sense app through utilities who are rolling out new smart meters. This makes it possible to offer the Sense App for free to anyone with one of those meters. With that, we’re retiring our consumer hardware manufacturing to focus on the Sense app for meter and existing monitor customers. 

We will stop selling the Sense Monitor on December 31, 2025 or when we run out of inventory, whichever comes first.

Yes.

We’re just getting started. By shifting our focus to software through the meter, we can reach more homes than ever before. It means faster innovation, deeper insights, and a smarter path to decarbonization for everyone.

Your new smart meter. Our app is now embedded in the latest generation of smart meters being rolled out by many utilities across the country. That means no extra install, just free and instant access to the energy insights you love. To find out if your electricity provider is offering Sense, visit here.

In order for Sense to operate, your utility will need to have adopted next generation meters that can support our software. This will be different for every utility. Please check our meter eligibility page to see if you're eligible, and if not, your utility may be able to tell you when they plan to upgrade to Sense capable meters.

Serving everyday people by providing energy insights is a core pillar of our business. That will never go away. The thing that is changing is how we deliver consumer insights, which will now be through utility partnerships and the smart meter.

It’s a perfect match. Our goal is to help utilities engage their customers and manage the grid more efficiently. Embedding Sense into smart meters lets us do both at scale, and in real time.

To find out if your meter is eligible for Sense yet, visit our Eligibility Page, which will also direct you to a form if you want to be notified when your home might become eligible.

By giving more people real-time energy insights, we’re helping reduce waste at scale. When you understand your energy use, you use less—and that’s good for your wallet and the planet.

More innovation, less hardware. We’re doubling down on smarter software with faster insights, new features, and tools that help you save energy without the guesswork. Whether you use the Sense Home app through a monitor or through an electric meter, the best of Sense is still ahead.

Yes. We will continue to support our monitor customers as we do currently.

Yes. Your app will continue to get better over time.

Yes. Your energy data is still available to you as it has been in the past.

Yes. Our products will still detect new devices, and we’ll continue to innovate to improve device detection in your home.

Yes. If you have Energy Snapshot enabled for your account, you will still receive monthly or weekly energy reports. You can view and change this under Settings > Notifications > Energy Snapshot.

Yes. Our customer support team is still here and ready to help. You can find all the ways to reach us here: How Do I Contact Support?

Yes. We remain committed to ensuring you have a secure Sense experience and that you receive security updates when needed.

No. We will not sell your data.

While nothing lasts forever, with no moving parts, you can expect your Sense monitor to last as long as the components within it do. Some factors such as temperature and exposure to humidity may affect the lifespan of the monitor hardware, but based on our current knowledge of the electrical components within it, 10 years from the purchase date is a reasonable guideline. Sense started selling monitors in 2016, and many of those are still in use today.

At this time, your data cannot be migrated from a Sense monitor account to a new Sense meter account. Please see this article for more details.

Yes, as long as you use different email addresses for each one.

Yes, you should first reset your Sense monitor from within the Sense app while the Sense monitor is still online and connected to your home Wi-Fi. To do this: 

• Go to Settings > Account > Delete Account & Erase Data
• This process will erase all data associated with your account. Learn more about when to reset your data here.
• The new owner can create a new Sense account and reinstall the Sense monitor in the new electrical panel. Sense recommends they hire an electrician to do this.

⚠️ Important: If the monitor is sold or given to another user, the product warranty will no longer be valid.
If you’re moving and want to use your Sense monitor in another home:

• Complete the account deletion process above.
• Have the Sense monitor removed from your current electric panel. Sense recommends you hire an electrician to do this.
• You can then connect the system in your new home after creating a new account. See full moving guidance here.

Yes. Our warranty remains valid for one year with proof of purchase. If you purchased your Sense monitor from a licensed reseller within the past year, your warranty will still be honored. You can review full warranty details here: Warranty for the Sense Home Energy Monitor.

Sense guarantees that its hardware will be free from defects in materials and workmanship for a period of one (1) year from the date of delivery following original retail purchase. This guarantee extends to all Sense monitors sold from a certified reseller. You may need to provide proof of that purchase and delivery date. If Sense needs to replace your existing monitor, we would replace it with one of our many refurbished replacement monitors reserved for our customers. Our support team will remain here to support all our new and existing customers and assist with ensuring your product is performing as expected.

Yes, if you have the CTs available to use or if you can find sensors for sale on a reseller site once they are no longer available for purchase from Sense.

Yes. But these products will not have a warranty.

There are a few options on the market for home monitoring that are similar, though not identical, to the Sense Home Energy Monitor. One example for consideration is Emporia.

Yes. Two things to plan for: 

• You should reset the account to delete all of your data while it is still connected to your Wi-Fi. The new user cannot create an account if your account is still active. 
• The warranty will not be valid for the person who receives your monitor.

Yes, if the hardware is fully functional and has been Factory Reset as instructed here.  

All new purchases from a licensed reseller come with our standard one-year warranty. You can review the full details here: Warranty for the Sense Home Energy Monitor.

Yes, we will continue to make updates to monitor firmware, which may include minor fixes and refinements as well as support for new app features.

Please contact our support team for assistance so we can troubleshoot to try to get your monitor working again. If you are within the warranty period, and troubleshooting fails, we will issue you a replacement.

Yes. However, it’s important to note that these integrations are dependent on the smart home platform partners as well, and Sense cannot guarantee long-term compatibility.

Sense is always looking for ways to enhance our customer experience, and that includes new integrations with smart home devices and platforms.

Yes, we will continue to support solar installations using monitors and CTs, and are continuing to invest in features and functionality that will enhance the experience of users with solar.