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Why can’t my monitor connect to my Wi-Fi network?

Note: Sense is not currently compatible with 5 Ghz networks.

As you might imagine, the RF conditions near your home's electrical panel means that Sense needs a strong Wi-Fi connection in order to overcome any potential interference.  

If your monitor is not connecting to your Wi-Fi network:

  • First double check that the Wi-Fi antenna is correctly installed, the Sense monitor is on, and that your Wi-Fi router is on and working properly.
  • If you are still unable to connect to your Wi-Fi network, there could be an issue with your network’s signal strength. To remedy this, we recommend moving your router closer to where Sense is installed, or installing another access point. However, if the router or access point is located too close to Sense (within 3-5 feet), it's possible that this could be providing too much RF gain. Try moving it further away to see if that helps.
  • If you have multiple routers or access points, make sure the one that is closest to your Sense monitor has a different SSID, so that your Sense monitor doesn't accidentally try to connect to one of the other access points.
  • If you don't see your Wi-Fi network listed but do see others, tap 'Other Network' to manually connect to your network by entering your network's details. Or if you don't see any networks listed, tap 'Continue Anyways' to manually connect.